Rules & conditions

Booking and confirmation

A booking is binding once it has been confirmed and the guest has received a booking number. This can be given verbally, in writing or digitally. When booking online, a confirmation email is sent, but if no confirmation is provided, the guest must notify the hotel immediately. Upon receipt of the booking confirmation, the guest must check that all details are correct. It is the guest's responsibility that the information in the booking confirmation is correct. Botanika reserves the right to make any errors of explanation.

Consent to privacy policy

By having a guestbook an overnight stay or purchasing a gift card and sending personal information to Botanika, the guest agrees to Botanika's privacy policy and website terms and conditions. Guests can withdraw their consent at any time, however, guests should be aware that withdrawal of consent does not affect activities that can be done without consent (e.g. providing services that guests have ordered). This may result in the services not working as intended or Botanika being unable to provide them.

If it is cancelled due to withdrawal of consent, already confirmed cancellation rules apply.

Hotel commitments

In case of any complaints, the guest must notify the reception immediately. If Botanika cannot provide a room that matches the Guest's booking confirmation, the Guest is entitled to an equivalent or better room at the hotel or at another hotel of similar standard at no extra cost.

Guaranteed reservation

All reservations must be guaranteed with a valid credit card. Non-refundable reservations are guaranteed once the reservation has been paid in full. If the reservation is not guaranteed, Botanika reserves the right to cancel without informing the guest.

Cancellation

The possibility of cancellation or rebooking depends on the conditions of the chosen price range at the time of booking. It is the guest's responsibility to read the price description applicable to the booking in question. Individual bookings made at the flexible rate can be cancelled free of charge until 12:00 on the day of arrival. Cancellation later than 12:00 will be charged at the first night's rate (credit card used for guarantee will then be charged automatically). In case of non-arrival, the reservation is considered cancelled at 08:00 on the day following the booked arrival date. Non-refundable reservations can be cancelled but not refunded, nor can the reservation be brought forward in time.

In case of cancellation, the guest must receive a cancellation number to confirm that a correct cancellation has been made.

Early departure

If a room has been booked for a certain time, but the guests depart before this time, Botanika must be notified by 18:00 on the day before departure. If this is not done, the guest may pay the same compensation as for late cancellation.

Changing bookings

Unless otherwise stated in the price description, the booking can be changed until 18:00 the day before arrival. In case of changes in dates and/or booking length or number of persons, the price will also be adjusted to the current price. It is prohibited to transfer a reservation to another person or allow another person to stay in the hotel room without the hotel's consent. Non-refundable bookings cannot be changed.

Payment

Non-refundable bookings will be charged 100% within 24 hours of booking. For other individual bookings, Botanika reserves the right to pre-authorise an amount equal to 100% of the value of the booking at the end of the free cancellation period. If an invalid card or card with insufficient funds is used to guarantee or pay for the booking, Botanika reserves the right to cancel these bookings. Botanika is a cashless hotel and does not accept cash payments.

Arrival and departure

Guests have access to booked hotel rooms from 15:00. Check-out must be no later than 11:00, unless otherwise stated in the price description.

Use of hotel rooms

Minors under the age of 18 cannot stay at Botanika without an adult present. The number of guests in the room must not exceed the number of people who have booked the room. Guests are not allowed to use the hotel room for anything other than accommodation. Guests under the age of 18 cannot stay in our dormitories unless part of a group that has booked the entire dormitory room when accompanied by an adult over the age of 18.

Smoking

Smoking is not allowed on Botanika's premises. Guests who violate this can reimburse the hotel for cleaning costs.

Domestic animals

A surcharge is added to bring pets and the guest must inform Botanika at the time of booking if they plan to bring pets. Pets are not allowed in the room unless specified in the booking.

Luggage

At Botanika you can rent luggage boxes.

Damages

Botanika's guests are responsible for damage caused by the guest himself or his visitors at the hotel. If the guest or the guest's visitors caused such damage or disturbance during their stay at the hotel that it will affect the future loss of income, the guest is responsible for any compensation.

Security

The hotel room door has detailed safety information. It is the guest's responsibility to personally note the location of emergency exits, alarm buttons and fire extinguishers. If you would like more information about Botanika's fire safety, please contact reception if you are on site or by post.

Force majeure

Strikes, lockouts, fires, explosions, war or similar war conditions, significant restrictions on deliveries or other circumstances beyond Botanika's control give Botanika the right to cancel the booking without any obligation to pay damages.

Dispute resolution

Disputes caused by or arising in connection with this agreement shall be settled in the Swedish courts. Botanika is a member of Visita and has undertaken to comply with decisions made by Visita's responsibility committee. If Botanika does not accept a complaint from a guest, the dispute can be examined by the General Complaints Board (ARN).

In general

For questions regarding booking rules and conditions, please contact Botanika:

info@hotellbotanika.se