Rules & conditions

Booking and confirmation

A reservation becomes binding once it has been confirmed and the guest has received a reservation number, which can be given verbally, in writing or digitally. In the case of online bookings, a confirmation will be sent but if the guest does not receive this, the hotel must be notified immediately. Upon receipt of the booking confirmation, the guest is responsible for checking that all information is correct. It is the guest's responsibility to ensure that the information on the booking confirmation is correct. Hotel Botanika reserves the right to make errors in interpretation.

Privacy policy and consent

By booking an overnight stay, purchasing a gift voucher or submitting personal information to Hotel Botanika, the guest agrees to our privacy policy and website terms and conditions. Guests can withdraw their consent at any time but should be aware that this does not affect activities that can be carried out without consent (such as the provision of services that have already been ordered). Withdrawal of consent may mean that certain services do not work as intended or that Hotel Botanika cannot provide them. In the event of cancellation as a result of withdrawn consent, the confirmed cancellation policy applies.

Complaints and liability

In case of any complaint, the guest should immediately inform the reception. If Hotel Botanika is unable to provide a room that corresponds to the booking confirmation, the guest is entitled to an equivalent or better room in the hotel or in another hotel of a similar standard, free of charge. Guests are responsible for any damage they or their visitors cause to the hotel. If a guest or their visitor causes damage or disruption during their stay that results in future loss of income for the hotel, the guest is liable to compensate any losses.

Payment and cancellation conditions

• Guaranteed booking: All bookings must be guaranteed with a valid credit card. Non-refundable bookings are only guaranteed once the full amount has been paid. If a reservation is not guaranteed, Hotel Botanika reserves the right to cancel it without informing the guest.
• Cancellation and rebooking: The possibility to cancel or rebook depends on the conditions of the price range chosen at the time of booking. It is the responsibility of the guest to read the price description applicable to the booking in question. Flexible bookings can be cancelled free of charge until 12:00 on the day of arrival. If cancelled later, the first night will be charged. Non-refundable reservations can be cancelled but are non-refundable and cannot be rebooked. In case of cancellation, the guest must receive a cancellation number as confirmation that the cancellation has been made correctly.
• Early check-out: If a guest chooses to depart earlier than planned, this must be notified by 18:00 on the day before departure. Otherwise, the guest may be charged the same fee as for a late cancellation.

All bookings must be guaranteed with a valid credit card. Non-refundable bookings are guaranteed once the booking has been paid in full. If the reservation is not guaranteed, Hotel Botanika reserves the right to cancel without informing the guest.

Changes to a booking

Unless otherwise stated in the price description, the reservation can be changed until 18:00 the day before arrival. In the event of a change of date, length of stay or number of guests, the price will be adjusted according to the current price at the time of the change. It is not allowed to transfer a reservation to another person or to let someone else stay in the hotel room without the hotel's authorisation. Non-refundable bookings cannot be changed.

Arrival and departure

• Check in: Guests have access to their booked hotel rooms from 15:00.
• Check-out: Check-out must be no later than 11:00, unless otherwise stated in the rate description.

Use of hotel rooms

• Minors under the age of 18 are not allowed to stay at Hotel Botanika without an adult present.
• The number of guests in the room must not exceed the number indicated at the time of booking.
• The hotel room may only be used for accommodation and not for other purposes.
• Guests under the age of 18 are not allowed to stay in our dormitories, unless they are part of a group that has booked the entire dormitory and are accompanied by an adult over the age of 18.

Other rules

• Smoking: Smoking is not allowed on the premises of Hotel Botanika. Guests who violate this rule may be required to reimburse the hotel for cleaning costs.
• Pets: There is an additional fee for pets. Guests must inform Hotel Botanika at the time of booking if they plan to bring a pet. Pets are only allowed in the room if specified in the booking.
• Luggage storage: Hotel Botanika offers the possibility to rent luggage storage boxes. Please contact the reception for more information and prices.

Security